Important Information

Some embellishments used on our cards may potentially be choking hazards and should therefore be kept out of reach of children accordingly.

Privacy

We do not sell or distribute your email address, contact details or any other information about you to any third party. We will only use your shipping and billing address, and contact information to communicate with you and/or to fulfill your order.

Gift Certificates

Gift certificates are purchased via the same method as the other items on this site, i.e. via the shopping cart and paying with Paypal or by direct deposit. You  will have the option of sending the certificate directly to the recipient via email (which you will need to specify) or have it sent to yourself (specifying your own email).

Gift Certificate Redemption

A unique code will be assigned to each certificate, and this code will need to be entered in the redemption code box upon checkout. The certificate can only be used once or until the full amount of that certificate is spent.

For any queries regarding Gift Certificate purchase or redemption, please contact the store by email, at info@inkymite.com.au and please ensure you provide as much information as possible in your email.

Payment

Accepted Payment Methods

We accept payment via Paypal and direct deposit. Please note, credit cards can be used via Paypal if customers do not have a Paypal account. Paypal is a secure site and Inkymite does not have access to any credit card details entered into the Paypal system.

If direct deposit is selected at checkout, an email will be sent shortly after the order has been made with a confirmation of direct deposit details. Please allow 48 hours for your payment to reach our account, if the payment is being processed through another bank other than NAB (where our account is held). Your order will be shipped once your payment is confirmed/cleared.

Please DO NOT send your credit card details via email as this is a very unsafe practice.

Shipping

Please note we currently only ship to Australian addresses.

Estimated Shipping Times

All packages are shipped via Australia Post within 1-3 business days of purchase and payment clearance. Delivery times may vary, but should generally be delivered between 4-6 business days via Parcel Post, unless you have selected the Express Post option at checkout. Express Post orders will be prioritised and shipped the next business day following purchase and payment clearance. Please be aware of your zoning in the Australia Post Express Post Network as not all addresses are guaranteed next day delivery. *

Shipping times are estimates only, and packages may occasionally be delayed in transit, especially during holidays and peak service times.

* Australia Post advises that delivery can take from 2-10 business days for domestic post.

Return to Sender

Please note, all return to sender packages will not be returned to the purchaser free of charge if the incorrect address was supplied at time of purchase. A new postage charge will be incurred and is payable by the purchaser if the order is to be re-posted.

Refunds and Exchanges

All items are packed carefully to ensure they arrive to you in perfect condition. If for some reason there is damage during transport please contact Inkymite immediately to discuss.
Refunds are NOT available for change of mind purchases. If, however, you believe your product is defective or is not what you ordered, please contact Inkymite immediately and return item within 7 days of delivery.**

Shipping cost to return the item is the responsibility of the buyer and refund of the purchase price less any shipping will be made promptly via PayPal once the item has been received by Inkymite. If the item is not returned in its original condition, the buyer is responsible for any loss in value. In most cases a full refund or replacement will be issued.

We make every attempt to ensure all products are described properly and photographed well so they represent the product as accurately as possible. Unfortunately we cannot control screen and/or colour differentiation from computer to computer.

** If a returned item is no longer available, you will be provided with a refund.

Cancellations

Any order cancellations must be made within 8 hours of purchase.

The following items cannot be returned or exchanged:

  • Customised or personalised orders
  • Sale/clearance items
  • Gift Certificates

Disclaimer

As all items produced by Inkymite are handmade, there may be some slight variations between products with multiple copies, and may also be dependent on the sequence of printed papers, ribbons and tapes used. Every attempt will be made to ensure as much uniformity and attention to detail as possible.